At Pahari Fashol, we want you to shop with confidence. If your order requires a refund, we aim to make the process simple, fast, and hassle-free.
When Are You Eligible for a Refund?
You may request a refund if:
You received a damaged, defective, or incorrect product
The product becomes out of stock after payment
Your return request has been approved
The product was seriously damaged during delivery
How to Request a Refund
You can contact us through:
WhatsApp
Facebook Messenger
Phone Call
Website Contact Form
Please provide:
Your Order ID
Photos/videos of the issue (if needed)
A short explanation of the problem
Our support team will review the issue and begin the refund process.
Refund Methods
Refunds will be issued through the original payment method whenever possible:
bKash
Nagad
Rocket
SSLCommerz
Bank Card
For Cash on Delivery (COD) orders, refunds are usually sent through bKash or Nagad.
Refund Timeframe
After approval, refunds are generally processed within:
1–3 working days for mobile banking
7–15 working days for card payments
(depending on bank processing time)
Partial Refunds
If only part of your order qualifies for a refund, only the eligible item amount will be refunded.
Important Notes
Before approving a refund, we may:
Verify the condition of the product
Request photos or videos
Confirm delivery-related issues
Non-Refundable Situations
Refunds may not apply in cases such as:
Incorrect shipping information provided by the customer
Failed delivery due to customer unavailability
Opened or used food products
Customer-caused damage
Complaints made long after delivery
We’re Here to Help
Our support team is always ready to assist you throughout the refund process.
Your trust means everything to us 🌿
Contact Us
📧 Email: paharifashol@gmail.com
📞 Phone: +01818-777737
📍 Address: Boalkhali (Nutun Bazar), Dighinala, Khagrachhari, Bangladesh
